Returns & Exchanges
At Aetrex, we stand behind our products with a 30-day wear test, ensuring you find the perfect fit and comfort or your money back. If you are not completely satisfied, we offer free returns and exchanges on all domestic orders within 30 days of purchase.
Initiate Your Return
Visit our online Returns Portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid UPS shipping label provided at the end of the return process to ensure free shipping.
Package Your Items
Place the items in their original packaging and secure the prepaid label to the outside of the box, removing any old shipping stickers.
Drop Off and Track
Drop your package at any authorized UPS location and keep your tracking number to monitor your refund or exchange status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing